|
Terms
POSitive Concepts extends credit terms to those customers approved
by our credit department. We also accept Visa, Mastercard and American
Express; or, we can simply ship your order COD. Terms and conditions are
subject to change without prior notice.
Payment Terms
Payment terms are net 15 on approved credit. Accounts with a past due
balance may incur delays in the shipment of new orders. Any amount not
paid within 30 days is subject to a charge at the rate of 1.5% per month
(18% per annum). Credits are valid 1 year from date of issue.
Returned Checks
A $25.00 processing fee will be charged on returned checks.
Collection Charges
Accounts assigned to outside collection agencies will be responsible for
any charges incurred.
C.O.D.
All "collect on delivery" orders are charged a $6.00 service
charge, per box, to cover additional UPS or Federal Express processing
fees.
Minimum Orders
Orders less than $200.00 are subject to additional handling fees. POSitive
Concepts ships from locations nationwide and makes every effort to ship
your product from the warehouse closest to you to ensure the greatest
cost efficiency.
Proof of Delivery
All requests for proof of delivery must be received within 90 days of
invoice date.
Credit Claims
All credit claims (short shipments, etc.) must be requested no later than
15 days from receipt of product.
Cancellation Policy
Any cancelled orders are subject to a 15% restocking fee in addition to
any freight charges incurred.
Return Procedure
All products being returned must have prior approval and a return authorization
number. Please contact your sales representative if you have a return
request. Non-defective products may be returned within 30 days of invoice
date and will be charged a minimum 15% restocking fee. Any rep errors
may be returned within 90 days of the invoice date. Defective product
may be returned within 6 months of invoice date. All authorized returns
must be shipped back for credit within 14 calendar days after receipt
of return label. A sample page of the imaging defect is required for
returns on all defective imaging supplies. All products will be inspected
prior to credit approval. Items returned without authorization will
not be accepted.
|